Nahaufnahme eines Kunden, der seine Smartwatch zum Bezahlen in  der Apotheke benutzt und sie dabei in der Nähe des Bezahlterminals hält. / Close up of a customer paying cashless with smartwatch in a pharmacy.

Merchant classic: accepting girocard payments the easy and uncomplicated way

As an authorised network operator, we have been processing cashless payments with the girocard (formerly: electronic cash) since 2001. In the past years, we have approved a whole range of card payment devices in our network operations.

We offer safe access to cashless payments for customers of differering merchants, service providers and self-employed persons. As a technical service provider, we take over:

  • the operation of the high-availability network node computer including back-up system

  • the routing of all transactions to the credit banking industry head offices

  • the technical operational monitoring of the system (24/7)

  • the provision of 3rd level support

You remain the visual identity for the customer - we take care of the rest.

Our services

Clearing and settlement

We generate the turnover postings (direct debits and credit notes) of the payments made at your payment terminals every bank working day and initiate them in the payment transactions.

In doing so, we directly retain the DK and user fees to be paid and transfer them to the appropriate bodies.

Reporting

You need numbers to keep an eye on the development of your business at all times? We provide you with the necessary statistics.

You tell us what you need and we create the appropriate standard reporting. And if you need evaluations at short notice, that's no problem for us either.

Complaints processing

Despite all the automation, discrepancies occasionally arise when booking funds. Whether it's recalculations of girocard payments by the customer or queries from merchants about claims from their cash register data, we will be happy to handle the clarification of these cases for you.

Merchant classic - The most important questions (FAQ)

What is a "girocard network operator"?

Network operators in the sense of the German Banking Industry Committee (DK) are companies that operate a terminal network for the acceptance of the girocard (formerly: electronic cash). In doing so, the DK specifies the quality features, especially the security aspects for standardised operation and access to the girocard system in conformity with the rules.

What is a POS terminal?

A POS (Point of Sale) terminal is a card reader that enables cashless payment at points of sale, for example at supermarkets, petrol stations or cinemas. This type of terminal is known as the "girocard smart POS". It consists of the card reader (cyberJack® POS), the acceptance app and the terminal server.

What does the term "near field communication (NFC)" mean?

Near field communication provides the technical foundation for contactless payments. NFC enables wireless data transmission. This means that both devices must be in close proximity to each other to enable transmission. This also makes it more difficult for third parties to misuse data. As a result, for example, the smartphone or a tablet can be used for payment by means of corresponding apps.

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